Common Reasons Why Your CAC Card Won’t Work On Your MacĮnsure Your CAC Card Meets the Standards: In order for your CAC card to work, it must meet the minimal requirements. Now that you have a CAC reader, certificates, and a CAC Enabler, you should now be able to access any CAC-enabled website and log on using your CAC password and data. In order to get the right enabler, be sure to visit our trusty guide to Mac CAC Enablers! It’ll walk you through exactly which enabler is right for you.

It all depends on what OS you have installed, how you installed it, and even what kind of CAC Card you have! Check all three boxes and click “OK”Ĭhoosing the right CAC enabler can be pretty tricky. When you do this, the below box will popup. Import each file individually from the “AllCerts” folder.Then Click “Authorities” and then “Import”.Then Click “Advanced” > “Certificates” > “View Certificates”.

While in Firefox, click “Firefox” on the top left, then “Preferences”.

Download All Certs zip and double click to unzip all 39 files.

*If you’re having issues downloading the zip file below, try right clicking the link and opening the file in a new tab. Afterwards, follow these additional steps to get started. First, perform the same steps that you did for Chrome and Safari. If you’re using Mozilla Firefox as your primary browser, you’re going to need to perform some additional steps.

When you double-click the Mac Root Cert 3 and 4, you’ll need to tell your browser to always trust them.

Download the following five files and double click each once downloaded so as to install in your Keychain Access.

Find and Double click “Keychain Access”.

Type ⇧⌘U (Shift + Command + U) to access your Utilities.

Now that you have your CAC reader connected and accepted on your Mac computer, it’s time to ensure you have the right certificates in order to access DOD CAC required web pages. You can find these drivers on the Reader’s Manufacturer Website. If for some reason your CAC reader isn’t working, you may need to download the appropriate drivers for your CAC reader. If you have one of the CAC readers we suggested above, then you should be good to go. Once you have your CAC reader, plug it into your Mac and ensure your computer recognizes it. If you already have a CAC reader and it isn’t Mac friendly, you could update the firmware, however, for the non-tech savvy people out there, it’s probably better to just purchase a new one and save the headache – they’re only ~$11-13 dollars.

There are only a couple that you can choose from and I’ve listed them below. Purchase a CAC reader that works for your Mac. Step 1: Purchase a Mac Friendly CAC Reader

Look at graphs to see which CAC enabler to use.

Check to ensure your Mac accepts the reader.

Here are the steps on how to install a CAC Reader for Mac:

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